Visitor Information
FAQs & Info
Tickets, entry rules and house rules — everything you need to know before you visit, in one place.
Tickets
Ticketing Information
All tickets are sold through our official ticketing partner. Links are provided on each event page — only buy from official channels.
Tickets are generally non-refundable except where an event is cancelled or rescheduled. Check the terms on your order.
Yes — tickets are issued digitally and scanned from your phone at the gate. Keep your confirmation safe.
There is no physical collection. Your digital ticket is all you need for entry.
Before You Visit
Frequently Asked Questions
Doors typically open two hours before the event. Have your digital ticket ready and arrive early to allow time for security.
Age policies vary by event and are shown on the event page. Some events require under-16s to be accompanied by an adult.
Prohibited items include weapons, professional cameras, outside food and drink, and large bags. A full list is displayed at entry.
Small bags only. Larger bags may be refused or subject to search. There is no guaranteed bag storage.
Yes — all guests pass through security screening on entry. Please cooperate with staff to keep queues moving.
Cloakroom availability varies by event and is not guaranteed. Travel light where possible.
Re-entry is not permitted at most events unless otherwise stated.
House Rules
Visitor Guidelines & House Rules
We ask all guests to behave respectfully towards staff and fellow visitors. Anti-social behaviour may result in removal.
Personal photography is welcome at most events. Professional equipment, flash and recording may be restricted — follow event signage.
Step-free access, accessible seating and assistance are available. See Plan Your Visit for details or contact our team ahead of your visit.
The safety of children and vulnerable guests is a priority. Trained staff are on hand — speak to any team member if you need help.
Still Need Help?
Can't find what you're looking for? Our team is happy to help with any question about your visit.
Contact Us